Terms for Owners

Terms and Conditions for listing and rent-out of the property.

1. Definitions

• “Company” or “we” or “our” means AKGV Rental Pvt Ltd, Goa, India.
• “Owner” or “you” means the legal property owner.
• “Affiliated Partners” means other affiliated companies, who able to operate booking and reservations for Customers with our Platform.
• “Customer” means the group of a private person who does the booking through our Platform or with the services of affiliate partners.
• “Terms” means these terms and conditions.

2. Confidentiality

• The Owner shall not disclose to the customer: contract details, NETT-rates, balance, payments or any other details of the business.
• The Owner shall instruct confidentiality with the manager/caretaker of the property.
• In case of any breach of confidentiality by the owner, we have the right to immediately stop business with the owner without any liability and obligations to us.

3. Our services

1. We providing booking platform, digital marketing, IT and other services for real estate industry, affiliated partners and property owners.
2. The marketing and promotion services of the property we are doing as per our own vision: professional photoshoot, professional content-description in different languages, marketing, advertising, communication with potential customers and other services.
3. The Company holds the right to promote the property with the specific unique name for security and marketing purposes.
4. We are working on a flexible commission-based structure.

4. Finance

1. Owners should provide bills to the Company for every confirmed reservation made after the guests check-out and within 30 days. Bills must contain: PAN-No, GST No, address, landline phone no. Every bill should be signed by an authorized person. For hotels, resorts, proprietorship bills should be signed and the company’s stamp affixed.
2. The Company holds the right to keep a balance of Rs 10,000 for reservations made until the bills are provided.
3. Signed bills should be submitted by the owners to the company’s address.

5. Property rates

1. Rates must be inclusive of taxes and all other necessary charges such as cleaning, electricity etc.
2. Rates quoted should be in Indian Rupees only.
3. Normal rates accepted per room are for occupancy of 2 adults per room — extra charges can be permitted for extra bed/extra mattresses.
4. No any extra charges should be charged for early-check-in, especially for charter-flights from Russia.
5. Groups who arrive early (like Qatar, Air Arabia) could be charged extra @ ½ a night’s cost.
6. Rates quoted by Owners should not fluctuate regularly, as this is highly visible to the customers.

6. Damage & Losses

1. The Company is not responsible for any loss and expenses due to but not limited to: damages, losses, cleaning services, maintenance, extra bed, warranty of business, digital marketing services etc.
2. In case of any damage deposits required, the owner should inform the Company in advance and in writing.
3. The Company does not recommend taking any security-deposits from foreign guests.
4. No compensation for: small damages and or losses incurred accidentally and or unintentionally and which does not amount to more than 5% of the rental paid should be incurred.
5. No compensation for: utilities, any hardware etc, which are already in poor condition and requires
6. Replacement should be incurred.
7. In case of Intentional damages or big losses: the owner has to provide the bill to the guest before his/her checkout and ensure recovery of the same.
8. We recommend every owner to be well-stocked with housekeeping items like covers, linen etc. which should be changed every season.

7. Property conditions

1. The Property must contain basic equipment and in working condition, such as: TV with channels, fridge, microwave, A/C, power & water supply & other necessary amenities.
2. The Owner must provide normal housekeeping services during the guest’s stay.
3. The Owner has to immediately fix, maintain and or provide necessary services of a caretaker, cleaning, gas, electricity etc as per the guest’s requirements.

8. Registration Information

1. When you submit your data to register, we will require you to provide your tourism license, house details, property owner details, e-mail address, contact number and a password of your choosing.
2. Any registration information you provide must be true, accurate, current and complete. We would be displaying this information on the website for other users to access.
3. Please also note that we may, but are not obligated to, use the information you provide to verify that you are actually an owner or a tenant and not a broker.
4. We are able to deactivate your login details in case of no use or any other reason without any notice.

9. Unlisting a property

1. You cannot unlist yourself from the site. The only way Owners are removed is if they sell or close down the business and have the documentation to prove it.
2. When you wish to delete/deactivate/unlist your data on our website, you have to verify your legal ownership of the property and submit signed deactivation form with all attached supporting documents to [email protected]
3. We may ask you for the cost of photography and activation process.
4. In case you find some information inaccurate, please inform us about the same.

10. Guest arrivals

1. The Owner cannot accept or take any direct reservations from our customers.
2. C-Form submission and travel license registration is the responsibility of the Owner.
3. In case there is any inquiry from the guest pertaining to rates provided to the Owner for accommodation: the Owner is instructed to redirect the said inquiry to the Company.
4. The Owner has to provide the best hospitality services during the Guest’s stay in the villa and fully assist the guest with answers to the questions they raise.
5. The Owner has to provide maximum satisfaction to the guest during his/her stay.
6. In case of any misunderstanding between the guest and the owner, the owner shall inform the company representative immediately for help.

11. Liability

1. Terms are subject to change. Additional terms are applicable.